Reading Assignment Explain how ticketing systems improve efficiency and accountability in customer support teams. Research Assignment Research the customer support strategies used by leading technology companies to maintain high customer satisfaction scores. Hands-on Assignment You are assigned as a remote customer support VA for a software startup. Design a complete support workflow showing how customer […]
Class Activity 2
Simulate a customer support environment where students respond to support tickets, handle live chat requests, and track response performance using helpdesk dashboards.
Assignment 1
Reading AssignmentExplain why CRM systems are critical for business growth and client retention. Research AssignmentResearch the most widely used CRM platforms globally and explain why businesses prefer them. Hands-on AssignmentYou are hired as a VA for a growing tech startup. The company wants a simple client onboarding system. Design a full workflow using a CRM, […]
Class Activity 1
Create a mini workflow that includes updating CRM contacts, collecting data via an online form, editing a WordPress page, and organizing files in cloud storage. Document the process clearly.
Assignment 1
ReadingStudy community management strategies used by successful brands. ResearchAnalyze how large brands handle public criticism on social media and identify best practices. Hands-on Assignment You are hired as the social media manager for a growing e-commerce brand that recently received several negative comments about product delivery delays. Develop a community management workflow that includes comment […]
Class Acivity 1
Analyze the social media account of a brand known for strong community engagement. Identify how they handle comments, direct messages, and reviews. Present examples of good and poor responses.
Assignment 2
ReadingStudy platform documentation explaining how social media algorithms rank content. ResearchInvestigate influencer marketing campaigns that significantly improved brand visibility. Hands-on Assignment You are hired by a startup that wants to grow its social media following organically within three months. Develop a growth strategy that includes organic content tactics, influencer collaboration ideas, and engagement tracking methods. […]
Class Activity 2
Analyze three social media accounts within the same industry and identify which growth strategies they use. Compare engagement metrics and identify the most effective strategy.
Assignment 2
Reading Assignment Explain how poor stakeholder identification can cause project delays or failure. Research Assignment Study a major infrastructure or technology project and analyze how stakeholder engagement influenced its success or failure. Hands-on Assignment A multinational technology company plans to deploy a nationwide broadband infrastructure project connecting remote communities to high-speed internet. The project involves […]
Class Activity 2
Students select a real-life project (technology, healthcare, government, or education) and perform the following tasks: Identify at least ten stakeholders• Classify them as internal or external• Construct a stakeholder analysis matrix• Map stakeholders into a Power–Interest Grid Students must explain why each stakeholder was placed in a specific category.