Simulate a customer support environment where students respond to support tickets, handle live chat requests, and track response performance using helpdesk dashboards.
Class Activity 2
Activity: Analyse five customer complaints and determine: Priority level. Response approach. Escalation requirement. Output: Customer Support Decision Matrix
Assignment 1
Reading AssignmentExplain why CRM systems are critical for business growth and client retention. Research AssignmentResearch the most widely used CRM platforms globally and explain why businesses prefer them. Hands-on AssignmentYou are hired as a VA for a growing tech startup. The company wants a simple client onboarding system. Design a full workflow using a CRM, […]
Assignment 1
ASSIGNMENTS Reading Assignment Scenario: NexaCore wants all team members to understand CRM best practices. Research: CRM purpose. Customer data management. CRM benefits for businesses. Output: Create: CRM Operations Guide for Virtual Assistants Research Assignment Scenario: NexaCore is comparing CRM platforms. Research: HubSpot CRM. Zoho CRM. Salesforce CRM. Compare: Target users. Output: Create: […]
Class Activity 1
Create a mini workflow that includes updating CRM contacts, collecting data via an online form, editing a WordPress page, and organizing files in cloud storage. Document the process clearly.
Class Activity 1
Activity: Review a sample customer database and identify: Data errors. Missing information. Duplicate records. Improvement opportunities. Output: Customer Data Quality Assessment Report
Assignment 1
ReadingStudy community management strategies used by successful brands. ResearchAnalyze how large brands handle public criticism on social media and identify best practices. Hands-on Assignment You are hired as the social media manager for a growing e-commerce brand that recently received several negative comments about product delivery delays. Develop a community management workflow that includes comment […]
Class Acivity 1
Analyze the social media account of a brand known for strong community engagement. Identify how they handle comments, direct messages, and reviews. Present examples of good and poor responses.
Assignment 2
ReadingStudy platform documentation explaining how social media algorithms rank content. ResearchInvestigate influencer marketing campaigns that significantly improved brand visibility. Hands-on Assignment You are hired by a startup that wants to grow its social media following organically within three months. Develop a growth strategy that includes organic content tactics, influencer collaboration ideas, and engagement tracking methods. […]
Class Activity 2
Analyze three social media accounts within the same industry and identify which growth strategies they use. Compare engagement metrics and identify the most effective strategy.